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Inform - Customer Information Software

Inform touchscreens: dynamic and engaging content for passengers

Lady using touchscreen totem in train station.

Our Rail customers understand that traditional automated, real-time information is not enough to provide their own customers with the correct level of information for people to make an educated decision on how to travel forwards, especially in times of major disruption.

Inform Media Solution Overview

Inform Media is a feature-rich, easy-to-use media and digital signage platform developed and supported by LB Foster.

 Our Inform Messaging solution allows operational users to send out operational updates in pre-defined formats and templates that conform to corporate branding guidelines and communication standards. The solution is fully auditable and reportable, with granular security access allowing system administrators to assign users permission to update only the screens they are responsible for.

The benefits of Inform Solutions are:

  • The online, cloud-hosted solution provides resilience of operation to minimise/remove any downtime

  • Multiple Data is shown to customers on one screen/device to improve the customer experience

  • Up to date advice to customers delivered from Control, or one central location

  • One Version of the Truth – Train Running and Disruption information supplied by one system for consistency on station

  • Flexible approach to content delivery - Managed Content can be shown on all or just one device and managed centrally to minimise operator input

  • Options to provide station staff with the ability to update the content at station level

  • Video content can be delivered directly to an individual screen or to the full estate

  • Social Media – provide a consistent message between Twitter/Facebook and on station

  • Easily expandable to control other display hardware on station

  • Fully managed back-office solution with evolving software – Customers will benefit from upgrade packages, which will be released on a regular basis to provide the latest functionality to users

Compatible Inform products

Mobile Touchscreen Totem

The easy-to-manoeuvre totem is designed for indoor and outdoor use, using 4G/Wi-Fi communications to ensure your information is accessible to all. It has a battery life of up to 24 hours on a single charge. It is Inform BSL Messaging compliant and utilises the Inform Media Software platform to provide centralised screen control, easy media management, interactive capabilities, and tailored messaging.  

  • Touchscreen interface  

  • Battery Operated  

  • 4G/Wi-Fi/Ethernet connectivity 

  • GPS Locator 

  • Barcode/QR Code/Boarding pass scanner  

  • Wide-angled front-facing HD camera  

  • Front-facing speakers and microphone  

  • IP65 rated - indoor and outdoor  

  • 43" 2000 nits high-bright low power display 

  • Fully ASIAD certified 

  • Battery indicator  

  • Robust and vandal-resistant

Fixed Touchscreen Totem

The fixed totem is designed for indoor and outdoor use, using LAN/4G/Wi-Fi communications to ensure your information is accessible to all. It is Inform BSL Messaging compliant and utilises the Inform Media Software platform to provide centralised screen control, easy media management, interactive capabilities, and tailored messaging.  

  • Touchscreen interface  

  • 4G/Wi-Fi/Ethernet connectivity 

  • Barcode/QR Code/Boarding pass scanner  

  • Wide-angled front-facing HD camera  

  • Front-facing speakers and microphone  

  • IP65 rated - indoor and outdoor  

  • 43" 2000 nits high-bright low power display 

  • Robust and vandal-resistant 

Wall-Mounted Touchscreen Unit

This rugged, high-bright, low-power display is designed for 24/7 indoor or outdoor usage. Using 4G/Wi-Fi/Ethernet connectivity ensures your information is accessible to all. And by utilising the Inform Media Software platform to provide centralised screen control, easy media management, interactive capabilities, and tailored messaging.   

  • Touchscreen interface  

  • 4G/Wi-Fi/Ethernet connectivity 

  • Barcode/QR Code/Boarding pass scanner  

  • Wide-angled front-facing HD camera  

  • Front-facing speakers and microphone  

  • IP65 rated - indoor and outdoor  

  • 43" 2000 nits high-bright low power display 

  • Robust and vandal-resistant 

man using inform digital totem at heathrow airport.
2 girls using inform digital totem at London train station.
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