Across the transport sector, accessibility challenges remain widespread—unclear signage, inaccessible print or digital formats, and poor audio announcements often create obstacles for visually impaired, deaf and neurodivergent passengers. At L.B. Foster Inform, we’re transforming this experience by enabling every passenger to navigate their journey with confidence and independence.

Empowering Deaf and Hard-of-Hearing Passengers

Deaf passengers often struggle to understand announcements or read printed materials, making it difficult to stay informed about travel changes.

Our pioneering British Sign Language (BSL) software solution delivers real-time BSL translations of station announcements and live train information—providing instant access to critical updates for passengers whose first language is BSL.

Accessibility Features That Make a Difference

Our Inform Accessibility & Inclusivity solutions combine hardware innovation with intelligent Inform Media software, including:

Braille and raised lettering for tactile navigation
Real-time British Sign Language translation
Real-time train updates in British Sign Language
Real-time disruption updates in British Sign Language
High-contrast display mode for visually impaired passengers
Live call functionality for assistance
Simplified fonts for readability
Adjustable touchscreen for wheelchair users
Multi-language support

We are improving passenger satisfaction & experience:

> Increased understanding of travel information

> Better informed in real-time when things go wrong

> Improved safety and security

> Increased confidence when travelling

> Reduced stress and anxiety

> Increased independence

Innovating to support National Accessibility Initiatives:

In 2025, L.B. Foster Inform interactive touchscreen Help Points were adapted to support the Rail Delivery Group’s Welcome Points Trial across 35 UK stations. Following its success, the Department for Transport (DfT) announced Welcome Points as a key part of the National Accessibility Roadmap—a practical plan delivering immediate improvements to rail accessibility.

Awards & Recognition

Shortlisted for the Railway Industry Association Rise Awards 2025 in the Equality, Diversity & Inclusion (EDI) category.

Finalist in the European Rail Cluster Initiative (ERCI) Awards, celebrating pioneering technologies driving transformation across Europe’s rail industry.